Help Desk Services

Managed Help Desk Services

We provide help desk support wherever work is happening.

We are committed to delivering a high-quality end-user experience while providing relief and support to our clients in their help desk operations.

Our managed help desk services are convenient, reliable, cost-effective and scalable.

Our goal is to eliminate friction in help desk support services.

People are our passion and providing them with a good experience is our objective. When it comes to help desk support services, we are driven by satisfaction ratings and efficiency, including response time and time-to-resolution metrics. We rely heavily on a mix of human and technology to make help desk support services personal but also highly efficient.

Talent and solutions are our core competencies, and we enjoy applying both to create unparalleled managed help desk services.

Our managed help desk services

Here’s what we can do for you: 

  • 24/7/365, live and scheduled availability, including over the phone and via chat 
  • Level 1-3 support capabilities 
  • Guaranteed adherence to client SLAs, SOWs, internal standards, policies and procedures 
  • Multilingual and global service desk support 
  • Automated and self-service capabilities 
  • Knowledge base management and ongoing process optimization 
  • On-demand dashboards and scheduled reporting 
  • Stand up or stand in capabilities  
  • Contingent and permanent support teams 
  • Onboarding, training and team management

Bespoke services. Flexible delivery models. Global reach.

We are industry agnostic. We partner with organizations of all sizes at all phases of growth—from major international brands to passionate startups—to deliver customizable managed services and solutions.

Our delivery capabilities include onshore, nearshore and offshore. And we make all work arrangements possible—from co-sourcing to fully outsourcing to moving operations back to an insourced model.

5 Global Digital Operations Centers — and Growing

Globally Recognized by Inc., Forbes and Newsweek

Major Contender on Everest Group 2023 Trust and Safety Services PEAK Matrix®